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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@ozziescandles.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@ozziescandles.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping policy

Domestic Shipping Policy

Shipment processing time

All orders are processed within 1-3 days

Orders will only be delivered in business days.

If we are experiencing a high volume of orders, and should expect any delays. We will communicate these potential delays to our customers through email, and a top page header banner.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method

Estimated delivery time

Shipment cost

Sendle Domestic

1-3 business days Perth Metro*

7-10 business days Australia Wide*

Calculated at Checkout

Australia Post

1-3 business days Perth Metro*

7-10 business days Australia Wide*

Calculated at Checkout

Express Post**

1-2 business days*

Calculated at Checkout

*From time of processing

**ORDERS WITH ESSENTIAL OILS CANNOT BE EXPRESS POSTED

Shipment to P.O. boxes or APO/FPO addresses

No P.O Boxes

Shipment confirmation and order tracking

You will receive a confirmation email with a tracking number.

 

Damages

Ozzie’s Candles is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

No international shipping.

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